Service policy

Welcome to Chromako. These Terms of Service govern your use of the Chromako website and your purchase of products through chromako.com. By accessing our website or placing an order, you agree to these Terms of Service.

1. About Chromako

Chromako operates an online retail store offering household goods, home accessories, personal care products, tools, and other consumer products available through our website.

For questions regarding our products, orders, shipping, returns, or after-sales service, please contact us at:

Email: service@chromako.com

We aim to provide clear product information, reliable customer service, and reasonable assistance throughout the purchasing and after-sales process.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order through our website.

By using our website or placing an order, you confirm that the information you provide is accurate and complete.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate and up to date.

However, minor differences in color, appearance, packaging, or measurements may occur due to screen settings, manufacturing updates, or product packaging changes.

If a material change affects an order after purchase, we will contact the customer where reasonably possible and provide an appropriate solution.

4. Pricing and Payment

All prices displayed on our website are shown in the applicable currency at checkout.

We reserve the right to correct pricing, product information, or availability errors. If an obvious pricing or listing error affects an order, we may contact you before fulfillment.

Payment must be successfully completed before an order can be processed.

Payments may be processed through third-party payment providers, including PayPal and other payment methods displayed at checkout. Payment processing is subject to the applicable terms and policies of the relevant payment provider.

5. Order Acceptance and Confirmation

Submitting an order constitutes a request to purchase the selected products.

After successful payment, we will send an order confirmation to the email address provided during checkout.

An order may be cancelled before shipment if, for example:

the product is unavailable;
there is an obvious pricing or listing error;
the order contains inaccurate or incomplete information;
we reasonably suspect fraudulent or unauthorized activity; or
fulfillment is not possible due to circumstances outside our reasonable control.

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded to the original payment method where reasonably possible.

6. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Estimated delivery times are provided for guidance and may vary depending on destination, carrier conditions, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Where available, tracking information will be provided to the customer after shipment.

Customers are responsible for providing an accurate and complete delivery address. If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional shipping arrangements may be required.

For more information, please refer to our Shipping Policy.

7. Returns, Refunds and Exchanges

Returns and refunds are handled in accordance with our Refund Policy.

If you receive an incorrect, damaged, defective, or materially different product, please contact us at service@chromako.com as soon as reasonably possible and provide your order information and relevant photographs or other supporting information.

We will review the issue and, where appropriate, provide a replacement, refund, or another reasonable solution in accordance with our Refund Policy and applicable consumer protection laws.

Nothing in these Terms is intended to restrict any mandatory consumer rights that apply to you under applicable law.

8. Customer Support and Dispute Resolution

We encourage customers to contact us at service@chromako.com whenever there is a problem with an order. We will make reasonable efforts to investigate customer concerns and provide an appropriate resolution.

Customers may also use any dispute-resolution, buyer-protection, or payment-protection process available through their payment provider.

Nothing in these Terms limits or removes rights or remedies that cannot legally be excluded.

9. Acceptable Use

You agree to use our website only for lawful purposes.

You must not:

use the website for fraudulent or unlawful activities;
provide false or misleading information;
interfere with the operation or security of the website;
attempt to gain unauthorized access to our systems;
submit malicious code or harmful material;
misuse promotional offers or payment methods; or
place orders using unauthorized payment information.

We reserve the right to investigate suspected fraudulent or abusive activity and take reasonable measures to protect our customers, payment systems, and business.

10. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.

Please contact us promptly at service@chromako.com if you believe that your account has been accessed without authorization.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, page layouts, and other materials, is owned by or licensed to Chromako and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publicly display, or commercially use our website content without prior written permission, except where permitted by applicable law.

Product names, trademarks, and logos belonging to third parties remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, and other service providers.

Third-party services operate under their own terms and privacy policies. We are not responsible for matters solely attributable to the operation of an independent third-party service.

Where our website contains links to third-party websites, those websites are operated independently and are subject to their own terms and policies.

13. Website Availability

We aim to keep our website and services available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, internet or hosting issues, payment-provider outages, carrier disruptions, or circumstances beyond our reasonable control.

We will take reasonable steps to restore affected services when practical.

14. Limitation of Liability

To the extent permitted by applicable law, Chromako will not be responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights.

Customers should follow all product instructions, safety information, warnings, and manufacturer recommendations provided with a product.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised “Last Updated” date.

For orders already placed, the version of the Terms applicable at the time of purchase will generally apply, unless a change is required by applicable law.

16. Governing Law

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.

17. Contact Us

If you have questions regarding these Terms of Service, your order, or our services, please contact:

Chromako