Refund policy

1. 14-Day Return Window (From Delivery Date) At Chromako, we want you to be completely satisfied with your purchase. You may request a return or exchange within 14 calendar days from the date your package is delivered (based on the carrier tracking status). This ensures you have adequate time to inspect your items regardless of shipping duration.

2. Return Eligibility & Conditions To qualify for a standard return:

  • Items must be in their original condition: unused, unwashed, and undamaged.
  • Items must include all original packaging, manuals, accessories, and tags.
  • A valid order number or proof of purchase from chromako.com is required.
  • Non-returnable items: Personal hygiene products that have been unsealed/opened, or items explicitly designated as "Final Sale" at checkout.

3. Damaged, Defective, or Incorrect Items (Full Seller Coverage) If your item arrives damaged, defective, or does not match your order:

  • Contact customer support at support@chromako.com within 7 days of delivery with your order number and clear photo or video evidence.
  • Upon verification, we will provide a prepaid return shipping label and issue a full refund or dispatch a free replacement immediately.
  • You will incur zero additional costs for defective or incorrect shipments.

4. Standard Returns & Buyer-Initiated Exchanges For returns based on personal preference or change of mind:

  • The customer is responsible for standard return shipping fees.
  • We strongly recommend using a trackable shipping service, as Chromako cannot issue refunds for packages lost in transit without carrier delivery confirmation.
  • Original shipping charges are non-refundable unless the return is caused by our error.

5. Return Authorization & Address Access To initiate a return:

  1. Email support@chromako.com with the subject line "Return Request - [Order Number]".
  2. Our customer service team will review your request and issue a Return Merchandise Authorization (RMA) along with the specific return warehouse address nearest to your region within 24 business hours.
  3. Do not send returns to the shipping origin address printed on the package label without prior RMA authorization.

6. Refund Processing Timelines

  • Inspection: Returned items are inspected within 2 business days of arrival at our facility.
  • Issuance: Once approved, your refund will be processed back to your original payment method (PayPal or Credit/Debit Card).
  • Posting Time: Refunds typically reflect in your PayPal account within 24 hours, or on your credit card statement within 3 to 7 business days depending on your issuing bank.