Contact us
Should you have questions or need support throughout your shopping journey on chromako, our support team stands ready to deliver professional and timely help.
When You Can Reach Out
- Product Inquiries: Questions on product features, materials, dimensions or whether an item fits your intended use.
- Order Support: Track your parcels, check shipping updates, report issues such as successful payment without order confirmation.
- After‑Sales Service: Report damaged, incorrect or missing goods; submit return or exchange applications.
- Feedback & Suggestions: Share your opinions about our product range, website performance and service workflows.
Official Customer Service Email: service@chromako.com
Our Response Standards
‑Emails received on business days between 9:00‑18:00 will receive replies within 2 hours. ‑Messages sent outside business hours (weekends and public holidays) will be prioritized and answered by 09:30 on the next working day.
Speed Up Your Request
Include Inquiry Type + Order Number in your email subject line. Example: Order Support - #P2025XXXX
Follow‑up Guidance
If your issue remains unresolved 24 hours after sending your initial email, submit a follow‑up message. We will escalate your case to ensure proper handling.